Rental Guide
Medan Rent Car's Cancellation and Refund Policy
Plans changed? Understand the 2-day and 1-day cancellation rules, how to request a refund and how to change your date or vehicle instead of cancelling.
Travel plans can change for many reasons. Understanding the cancellation policy from the start helps you decide calmly.
Cancellation terms
- Cancelling more than 2 days before the rental: no charge, the deposit is refunded in full.
- Cancelling 1 day before: a deduction of 50% of the deposit.
- Unpaid bookings can be cancelled at any time from the booking page or member area.
Changing the date or vehicle
Before cancelling, consider changing the date or vehicle. Changes are possible while a replacement is available and you let us know at least 24 hours before the rental.
How to cancel
- Have your booking code ready.
- Contact our team on WhatsApp.
- Give the reason and the refund account if needed.
Tips
- Keep your invoice and proof of payment.
- Cancel as soon as possible once your plans change.
- For peak-season trips, consider flexible plans from the start.
Need help choosing?
Check available vehicles on the reservation page, or read the complete Medan car rental guide for a comparison of rates and rental requirements.
Frequently asked questions
Is there a charge for cancelling a car rental?
Cancelling more than 2 days ahead is free. Cancelling 1 day before incurs a 50% deduction of the deposit.
Can I change the date instead of cancelling?
Yes, while a vehicle is available and you let us know at least 24 hours before the rental.
